• Post shipping, the details of the order like tracking number and information of the shipping agency will be shared via email.
• Orders can be tracked using the Order ID on shipping partner’s website.
• Our delivery partners will attempt to deliver the package three (3) times before it is returned to us. Please refer to our Return & Exchange Policy for more details.
• Please provide the complete shipping address including zip code and mobile number to ensure hassle free delivery.
• If there are any typos or errors in sharing the details, we shall not be responsible for the same. However, our team shall try to help you in getting the parcel delivered as smoothly as possible.

• CATEGORY 1: GENERAL

How to purchase an item from the website?

To purchase an item on Ardpure:

1. Find an item you want to purchase on www.ardpure.com
2. Choose the options you want for that item like colour, size, quantity etc.
3.     Click ‘Add to cart’.
4. Take any of these optional steps: ·        

         The default quantity is 0, modify the quantity to 1 or more as required.

         Shipping, taxes, and discounts calculated at checkout.

5. Click CHECKOUT.

• If you’re signed in to your Ardpure account, confirm your shipping address and payment details.
• If you’re checking out as a guest, fill in your contact information, shipping and payment details.

6. Review your order to check that all the information is correct.
7. Click Continue to shipping.
8. Click Continue to payment.

If you have any questions about an item or order, feel free to Message Us or via Email. Get the details under Connect section at the bottom of the website.

Are your products available on any other website?

We are a trusted e-commerce brand in partnership with India’s leading online selling platforms likes Amazon, Ikiru, Dusaan, 23:23 Designs, Flipkart etc. However, beware of the fake/fraud websites that offer our products at shockingly low prices and never fulfil your orders. Ardpure has not authorised any such portal to sell its products on behalf.

• CATEGORY 2: PRODUCTS

My basket was received in an uneven form, how can I fix it?

Easily! While we ensure that you receive your product with a perfect packaging, still things do happen during shipping. To fix, simply submerge your basket in water for some time and dry to regain its original shape.

I received products with variations in them, is that ok?

At Ardpure we only believe in things that are handmade. Hence, every product is skill-fully made by a group of talented artisans with a unique story behind it. So slight variation are expected that adds to its handmade charm.

My carpet is curved/bent after placing on the floor, how will it fit?

Since our carpets are rolled and shipped for ease of delivery, so they might have some crease after unpacking. Just lay them flat on the floor and give them time to adjust to a new space.

How to maintain my natural products?

To maintain your baskets, simple dust them with a soft brush or wipe with a damp cloth. Do not scrub over the print as it mat damage it.

Similarly to maintain your carpets, dry-clean them, dust them regularly with a soft brush and spot clean only.

• CATEGORY 3: BULK SELLERS

Do you supply in bulk and give bulk offers?

Yes! We are bulk suppliers of all the products on the website. Great quantities invite great deals. 

• CATEGORY 4: SHIPPING & RETURNS

Do you ship all across India?

Yes! We have tie ups with the best courier partners that deliver our products pan India.

How are orders placed on the website delivered to me?

All orders placed on the website are dispatched via our trusted courier partners like Delhivery, BlueDart, DHL, etc. Once an order is placed, you will receive it with 7-10 working days excluding business holidays.

What payment terms can you accept?

We accept all major modes of payment like PayPal, Visa, Mastercard, Discover and American Express.

Can you cancel my order?

Orders can be canceled (whole/partially) only before they are dispatched. Once the order is dispatched, it cannot be canceled and our regular return/exchange policies will be applicable.

Is my purchase eligible for exchange, and how do I exchange my purchase?

If you would like an exchange, go through the following steps:

• Contact us to schedule a reverse pick-up within 2 days of delivery of the product and we will initiate an exchange request for you.
• Please ensure that the product is unused and the original tags are intact.
• Once the unused product is received at our warehouse, we will dispatch the exchanged product depending upon its availability.
• In case the required product is not in stock, we will issue a full refund to the initial source of payment.

When will I receive the exchanged item?

1. A reverse pick up will be done in 2-3 business days after placing a request and then the product will be shipped back to us. The entire process of receiving it back at our warehouse takes about 7-10 business days.
2. Once the product reaches us, an exchange will be processed and the product shall further be delivered to the original address in 3-5 business days.
3. In case of a broken or damaged product, we will ship a fresh item to the original address within 48 hours of receiving a complaint. Here, a standard delivery time of 3-5 business days will be applicable.
4. In case a product/package is lost/misplaced, we will investigate the issue both internally as well as with our courier partners. If the issue is internal, it will be resolved within 48 hours. In case this issue is from our courier partner’s end, it will be resolved within 3-5 business days.

When will I receive my refund/credit note?

Post all the verifications related to your order, we issue a credit note within 7 working days with a validity of upto 3 months which can be used for future orders on the website.